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Customer Success Agent

Company Description:

Our goal is simple: create a banking app people love using. Everything we do is about creating an experience that makes banking practical, beautiful and fun. Our vision is about helping customers save money for the things that matter most to them, not nickel-and-diming them through fees hidden in fine print.

We're working hard to bring together the best technology, design and innovative thinking to help you get to your goals, all while changing your money habits for the better.

Saving with Qapital is just the beginning. We’re looking to change the way we bank in the 21st century and beyond.

Qapital is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other legally protected classification.

Job Description:

Our Customer Success (CS) team is a small but growing team of great people who respond to questions about our app, usually within 24 hours. We strive to offer great support, but also in an innovative and fun way. The CS team works out of our NYC office in SoHo. CS Agents offer assistance to our users via chat message and via phone through our 1-800 number. Candidates should be comfortable with responding to customers via both phone and chat.

The position is fulltime, in-office. As we are a startup company, there is potential for advancement based on work ethic, drive, and skills brought to the role. Benefits include medical, dental, vision, and regular team social events.


Applicants ideally have experience with customer success or customer-facing roles. They should also be independently motivated, articulate, quick learners - and a sense of humor is a benefit! Experience with  fintech and/or startups is also a plus.

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New York

304 Hudson Street Suite 505
10013 New York Directions

Why work with us?

At Qapital you get to work with a fantastic and international team in beautiful offices across Old Town Stockholm and New York City.

  • Flexibility

    Our team is spread out across the US and Europe, but we all get together in one place: Slack.

  • International Opportunities

    New York or Stockholm? Your call.

  • Great Colleagues

    Our diverse team consists of everyone from old-time bankers to stand-up comedians.

  • Start Fresh

    Are you excited about building something from scratch? Then you've come to the right place.

Workplace & Culture

The Qapital team is based in Stockholm, New York and Los Angeles. We're a great bunch of people made up of experienced developers and interaction designers, sharp ex-journalists, brilliant stand-up comedians and savvy ex-bankers, and we all want to learn and develop while building a great company.

We build with vision and validate with user feedback because we believe it’s the best way to make things people really love. Are you with us?